Atherstone Rugby Club – Mini and Juniors aim to offer the highest standards of service and support to its players, parents and members. As a club it is committed to continuous improvement. Feedback and constructive criticism are always welcomed by phone, e-mail, or letter.

The Mini and Junior section of Atherstone Rugby Club is run by a Committee made up of Section Chairman, Secretary, Head Coach, Lead Coaches, Team Coaches, Treasurer, Fixture secretaries, Safeguarding Officer and PR and Communications lead. This Committee is responsible for handling any queries, complaints, grievance or disciplinary matters relating to the Mini and Junior section. In raising a query, complaint or grievance, please be aware that the club is run entirely by volunteers and the complaints procedure will reflect the context in which the club is organised.

Who can raise a query? Any player or parent that has a query, complaint or grievance should initially approach their Team Coach. Alternatively you can contact the Mini Head Coach or Junior Head Coach. The relevant Coach can then advise if the query does need to be escalated to the Mini and Junior section Chair and seek resolution through the committee. Please note the use of social media is not an appropriate method of raising concerns or seeking resolution for any particular query or grievance. Please refer to the Club’s Social Media Guidance for additional information on this.

IMPORTANT if you feel the matter is a safeguarding or welfare issue which in any way involves a child under 18 yrs of age, you should initially contact the Club Safeguarding Officer Angela Egan arfcjuniors.safeguarding@yahoo.com Tel: 07776455157 in confidence.

Formal Complaints /grievance:
Where a player or parent or other member of the public has a complaint or wish to make a grievance, which they feel has not or cannot been resolved through informal means, or where the complaint is very serious they can may make a formal complaint or raise a grievance by contacting Chris Egan, PR and Communications Lead, chrisegan@live.co.uk who will liaise with the Section Chairman and Committee on your behalf.
On contacting Chris he will contact you, normally in writing, within a maximum of seven days to acknowledge receipt of your complaint and if an immediate response to the complaint cannot be produced due to further investigation being required, you will informed of the anticipated time scale in which a formal response to the complaint will be given.
If necessary the person making the complaint may be contacted for more detail. The club will aim to investigate and provide a full written response to most complaints within 28 days. If this is not possible we will notify the person making the complaint of the anticipated time scale together with the reason for the delay.

Atherstone Rugby Club – Mini and Juniors November 2017