Feeder Football Club Complaints Procedure


Feeder Football Club aims to provide Football Opportunity & Services which meet Players & Parents needs and expectations.

We believe we achieve this most of the time: if we are not getting it right please let us know.

In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know of for any reason you are not satisfied with your dealings with the organisation.

If you are not happy with Feeder Football Club please tell us If you are unhappy about any of the Clubs service, please speak to the relevant Team Manager.

If you are unhappy with an individual within the Club sometimes it is best to discuss with him or her directly.

If you feel uncomfortable discussing the matter with the Team Manager, the below two emails provide the next level.

Often we will be able to give you a response straight away. When the matter is more complicated we will give you at least an initial response within five working days.

Making a written complaint If you are not satisfied with our response or wish to raise the matter more formally, please write to the Child Protection Officer (If your complaint is about the Child Protection Officer), please write to the Chairman.)

All written complaints will be logged. You will receive a written acknowledgement within three working days.

The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with.

If this is not possible, an interim response will be made informing you of the action taken to date or being considered.

Email
Estelle@FeederFc.com - Club Secretary & Child Welfare Officer
Elliott@FeederFc.com - Chairman
info@huntsfa.com - Huntingdonshire F.A

Dated: 1st April 2021