We can all face problems that seem complicated or intimidating. At Citizens Advice we believe no one should have to face these problems without good quality, independent advice.

That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem.

We give advice to millions of people
Our network of independent charities offers confidential advice online, over the phone, and in person, for free. When we say we’re for everyone, we mean it. People rely on us because we’re independent and totally impartial.

We also give advice on consumer rights on our consumer helpline, support witnesses in courts through the Witness Service and give pension guidance to people aged over 50.

We help millions of people every year. In 2022-23, this included:

42.7 million visits to our website

457,000 people helped face to face (more than double the previous year)

1.8 million people using our phone service

895,000 helped by email or webchat

79,000 witnesses supported through the Witness Service

In total we helped over 2.66 million people find a way forward with one-to-one advice. Our advice website had over 60 million views of our online self-help advice.

We provide support in approximately 1,600 locations across England and Wales with 14,000 volunteers and 8,843 staff.