Port Vale Football Club (PVFC) makes every effort to ensure that staff, parents and players are treated fairly in all instances. However, we recognise that there will be occasions when members of staff, parents or players feel that they need to voice a complaint and in such instances our aim is to make the process as straight forward as possible and to ensure that any such complaints are taken seriously and dealt with promptly.

Staff Members
Should a member of staff need to voice a complaint they should first approach the Head of Coaching/line manager, either verbally or in writing. If this approach does not rectify the problem a written complaint should be submitted to the Academy Manager.

Parents
• Initial complaints should be made to the player’s age group coach, either verbally or in writing.
• If this does not rectify the problem the complaint should advised to discuss with the Academy's Head of Coaching and appropriate staff.
• Should a situation fail to be resolved the matter will be forwarded to the Academy Manager.
• Failure to reach an agreement, the matter will be escalated to the Club Secretary/alternatively the English Football League.

Players
• Players should first speak to their age group coach.
• If this does not rectify the problem the complaint should be forwarded to the Head of Coaching.
• Should a situation fail to be resolved the matter will be forwarded to the Academy Manager.
• Failure to reach an agreement, the matter will be escalated to the Club Secretary/alternatively the English Football League.